How do I cancel my order?
You can cancel your order by contacting customer service,
but only if the order has not yet shipped or entered production.
Can I get a full refund if I cancel my order?
If the cancellation is before production and shipment,
you will receive a full refund minus any shipping fees already paid.
How long does it take to receive a refund?
Refunds are usually processed within 5–7 business days after cancellation confirmation.
What if the product arrives damaged or defective?
Please contact customer service within 48 hours of receiving the damaged product for a replacement or refund.
Can I return a product if I change my mind?
Because our products are custom-made,
returns due to simply changing your mind are generally not accepted.
How do I request a refund?
Contact customer service with your order details and reason for refund.
We will guide you through the process.
Will I be refunded for the shipping fee?
Shipping fees are refundable only if the return or cancellation is due to our error or defective products.
Can I cancel or return part of my order?
Partial cancellations or returns can be requested only if the items have not yet been shipped or produced.
What happens if I refuse delivery?
Refusing delivery without prior cancellation may incur return shipping fees deducted from your refund.
Who covers customs fees if I return a product from the US to Korea?
If you return a product internationally,
customs and shipping fees for the return are your responsibility.